About this role
Travel Agent - Italian Speaking
Shkodër, Albania, Albania
Full Time
Operations Department
Mid Level
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About BizAway
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩
We are looking for:
We are looking for new travel agents with experience in Travel Industry and customer care that have the ability to solve customer concerns and create a seamless customer experience.
Your role in BizAway :
Made a reservation for our Client thought the Platform and using our Provider
Responding to our Client’s requests through phone, chat, mail and travel request by our platform
Entering customer information in our system to issue reservation or update the booking
Explaining rules and procedures to use our service in Platform
Explaining rules of service (hotel, car, train, ecc)
Your basic qualifications
At least 2 years of previous experience in Customer Support
Excellent knowledge of GDS systems or previous experience in local travel agency
Excellent knowledge of both written and spoken Italian (B2 and up)
Availability to work in shifts (also night shift from 22 to 7 in morning)
High school diploma or equivalent required.
Must pass pre-employment skills testing and background check
We are also interested in
Good communication skills in English
Customer Care experience
Strong verbal and written communication skills
Ability to learn and adapt to new software technologies
Our offer
✈️ A seat on a scale-up with skyrocketing growth 💰 Attractive compensation, including equity in the company 📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions 🌍 Multicultural and international team 🙌 Collaborative and smart environment to work and learn 🍻 Free coffee to kick-start your day and free beers to celebrate together
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
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