About this role
Job title: Transportation Services Dispatcher
About the Role A Transportation Services Dispatcher coordinates and monitors daily vehicle and valet operations to ensure timely, safe, and efficient service across UCSF campus locations. They communicate with shuttle drivers, valet attendants, supervisors, and customers to manage service requests, resolve issues, and respond to changes or emergencies in real time using technology. The role requires strong multitasking, communication, and problem-solving skills in a fast-paced, customer-focused environment.
What You'll Do
- Coordinate and monitor daily vehicle and valet operations to ensure timely, safe, and efficient service across UCSF campus locations.
- Communicate with shuttle drivers, valet attendants, supervisors, and customers to manage service requests, resolve issues, and respond to changes or emergencies in real time using technology.
- Demonstrate multitasking, communication, and problem-solving skills in a fast-paced, customer-focused environment.
What We're Looking For
- High School graduation and four years of related administrative experience; or an equivalent combination of education and experience.
- Exercises a high degree of discretion in handling confidential information.
- Excellent customer service skills with the ability to handle stressful situations in a courteous, knowledgeable, professional manner and to interact effectively with the public, faculty, staff, and co-workers.
- Excellent interpersonal and communication skills.
- Excellent organizational skills and ability to multitask and prioritize.
- Proven ability to problem-solve.
- Demonstrated proficiency in the use of Microsoft Office, particularly Excel and Word.
- Demonstrated ability to work in cross-functional teams.
Nice to Have
- Demonstrates strong political awareness and sound judgment in navigating complex organizational dynamics and sensitive situations.
- Dispatcher certification—may include courses on radio communication, emergency response protocols, and transportation logistics.
- ADA Compliance Training—Demonstrates knowledge of accessibility regulations and best practices for serving passengers with disabilities.
- Customer Service Certification