About this role
The Transport Manager manages day-to-day transportation of Christie Lites equipment between warehouses and live event locations, coordinating cost-effective, reliable domestic, cross-border, and international freight while ensuring timely delivery and accurate shipment documentation.
Responsibilities
- Coordinates transportation operations.
- Ensures cross-border and international shipment compliance.
- Manages the global carrier network.
- Controls freight costs and carrier performance.
- Resolves freight claims and billing issues.
- Supports daily team operations and processes.
- Coordinates transportation operations by:
- Planning freight movements with Transport Coordinators, warehouses, and internal stakeholders to meet shipment requirements and event deadlines.
- Selecting appropriate carriers, securing capacity, and coordinating pickup and delivery schedules.
- Tracking shipments, resolving delays, and communicating delivery risks and recovery plans.
- Ensures cross-border and international shipment compliance by:
- Coordinating international and cross-border freight with carriers and customs brokers.
- Ensuring customs documentation and HS codes are accurate to support timely clearance.
- Maintaining temporary import records and tracking re-export deadlines.
- Maintaining shipment and customs records to support compliance audits.
- Manages the global carrier network by:
- Identifying and onboarding carriers based on coverage, cost, reputation, and capability.
- Negotiating freight rates, service terms, and capacity with carrier partners.
- Verifying carrier insurance coverage and maintaining current compliance records.
- Controls freight costs and carrier performance by:
- Comparing freight options to secure cost-effective, reliable service.
- Monitoring on-time delivery, tender acceptance, rate reliability, and service failures.
- Analyzing freight costs and carrier performance to identify savings and improve service.
- Resolves freight claims and billing issues by:
- Investigating and documenting lost, damaged, or delayed shipments and their impact on Christie Lites.
- Submitting carrier claims and pursuing reimbursement or credits.
- Reviewing freight invoices, resolving discrepancies, and working with Accounting on payment issues.
- Supports daily team operations and processes by:
- Coordinating team priorities and coverage to keep shipments moving.
- Supporting Transport Coordinators with operational questions and shipment issues.
- Maintaining transportation procedures, flowcharts, and accurate vendor information in Nexus.
- Working with the software team to resolve system issues affecting transportation operations.
Personal attributes for success in this role:
- Self-motivated, with the ability to set and meet goals.
- Strong communication skills, with a passion for collaboration over confrontation.
- Calm and resourceful when resolving time-sensitive shipment issues.
- Quality-conscious and team results-driven.
- Excel at multitasking and adapting.
Professional attributes for success in this role:
- Transportation and logistics experience, including freight planning, carrier coordination, and rate negotiation.
- Cross-border and international freight experience, including customs documentation and broker coordination.
- Management experience overseeing teams and daily transportation or logistics operations.
- Strong preference for experience in live events, touring, or production logistics.
- Strong organizational, forward-planning, communication, and problem-solving skills.
- Proficiency with MS Office and Excel; ability to analyze freight costs and carrier performance.