Transportation Dispatcher

Job title: Transportation Dispatcher

About the Role UniUni is seeking a Transportation Dispatcher to plan and coordinate truck routes, assign loads, monitor progress, and ensure on-time deliveries while maintaining regulatory compliance and delivering strong customer service.

What You'll Do

• Plan and coordinate truck routes and schedules to ensure timely deliveries.
• Assign loads to drivers based on availability, location, and delivery deadlines.
• Monitor drivers’ progress and provide real-time updates to customers and internal teams.
• Communicate effectively with drivers, customers, and warehouse personnel to resolve issues and optimize operations.
• Track and report on transportation metrics, including on-time performance and delivery efficiency.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Address and resolve operational challenges, including delays, breakdowns, or changes in delivery schedules.
• Maintain accurate records of dispatch activities, including trip logs, fuel usage, and driver hours.
• Work closely with fleet maintenance teams to ensure vehicle availability and minimize downtime.
• Provide exceptional customer service and handle inquiries or complaints professionally.
• Monitor vehicle maintenance and ensure all transport vehicles are in optimal condition.
• Train, supervise, and evaluate the performance of transportation staff.
• Handle any issues or delays that arise during the transportation process promptly.

What We're Looking For

• Previous experience in dispatching, logistics, or a related field preferred.
• Strong organizational and time management skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Knowledge of transportation regulations and industry best practices.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software.

Nice to Have

• Bilingual in English and Chinese is a plus.

Compensation & Benefits

• Salary: 40,000 CAD per year.
• Benefits: Dental, RRSP, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program.