Transport/IP (TR/IP) NOC Technician

Transport/IP (TR/IP) NOC Technician

Location: Scott Air Force Base, Illinois

Clearance: Must be eligible to obtain/maintain a Secret clearance.

Role Overview

This position supports the Defense Information Systems Agency (DISA) by providing services for the Defense Information System Network (DISN). The role is situated in the 24x7 DISA Global Operations Center (DGOC) and involves supporting a contract for global operations and sustainment of the Department of Defense Information Network (DODIN/DISN).

Key Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ITSM, and provide situational awareness to leadership.

• Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.

• Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.

• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.

• Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).

• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

• Required Qualifications

• Certification: Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

• Experience: Candidates must have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching. A general understanding of network topologies, both transport and IP, is necessary.

• Availability: Ability to work in a 24/7 operational environment is required.

• Preferred Qualifications

• Experience in a tech control facility or with cyber transport operations.

• Familiarity with circuit actions and vendor management.

• Knowledge of IP architecture.

• Experience in a Telco NOC or with inside or outside plant operations.

• Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).

• Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.

• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

• Everforth Apex

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.