Transient Coordinator
About this role
Fairmont Southampton - Transient Coordinator
Job Description
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Transient Coordinator. Reporting to the Reservations & Revenue Manager, the Transient Coordinator is responsible for managing and optimizing all individual leisure guest bookings, delivering exceptional service, and contributing to overall hotel revenue and guest satisfaction.
Key Responsibilities
- Reservations Processing & Guest Engagement
- Handle incoming FIT reservations via phone, email, and online requests, ensuring accurate and prompt booking confirmations.
- Provide curated, personalized service by offering resort packages, add-ons (spa, golf, dining, activities), and upselling to enhance guest experience and maximize revenue.
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