Training Specialist II

Description

• This is a temporary, six month position, with the option to extend to nine months.

• Candidates must have CSC experience and working knowledge of the first notice of loss process.

• This position requires two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; or Plano, TX.

• With management oversight, delivers moderately complex technical training programs to assigned client groups in live and/or virtual classroom environments. Works with subject matter experts to develop training solutions consistent with accepted principles of instructional design. Evaluates effectiveness of training programs. Handles program administration needs such as communications, scheduling, roster management, materials production, facilities coordination, etc.

• Responsibilities:

• Delivers moderately complex technical training programs to assigned client groups, typically consisting of front-line employees and managers.

• Training delivery includes both live and virtual classroom environments.

• Identifies appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, etc.

• May develop non-training learning solutions.

• Consults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs.

• Conducts formal training program assessments to identify gaps between learning objectives and learning outcomes.

• Develops and administers tools to measure effectiveness of training programs Recommends improvements to the quality of training programs based on analysis of training effectiveness.

• Handles program administration needs, to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc.

• Answers participant questions related to training.

• Provides feedback and coaching to client audience in one-on-one and group settings.

• Creates individual development plans based on formal assessments and manager feedback Identifies needs and provides recommendations for utilizing outside resources.

Qualifications

• Strong knowledge of department duties, responsibilities and procedures.

• Strong written and verbal communication skills, to include advanced presentation/platform skills and solid facilitation skills.

• Proven ability to engage audiences in learning topics and to respond to audience needs.

• Solid ability to identify different learning styles and to select optimal delivery methods to achieve desired outcomes.

• Candidates must have CSC experience and working knowledge of the first notice of loss process.

• Employees may apply for a new role after completing 12 months of employment in their current position.

• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.