Training Specialist, GTB Products & Services

Job title: Training Specialist, GTB Products & Services

About the Role Provide effective training to Scotiabank’s Small Business, Corporate & Commercial clients on GTB Products & Services. The role will arrange remote training sessions, follow up with clients, and work with internal partners to deliver a high-quality training experience that increases knowledge and confidence in GTB offerings and reduces calls to support.

What You'll Do

• Provide client training for GTB Products & Services, delivering comprehensive training and ensuring clients feel confident using new services after sessions.
• Maintain training schedules with department management and clients.
• Support internal partner, sales, and support team training by reviewing client setup and entitlements, and coordinating with helpdesk, BBO and other departments to resolve setup issues that could impede training.
• Deliver training to internal partners as needed using various channels based on assessed needs.
• Identify technical, operational, and product feature enhancements that improve processing efficiencies and meet customer needs; evaluate processes and documentation to improve internal operations and provide recommendations to management.
• Measure training success by applying feedback and training analytics to improve existing programs and processes.

What We're Looking For

• Fluency in French and English, both spoken and written, is required.
• Fluency in Spanish, both spoken and written, is an asset.
• Strong product knowledge of GTB products and services for Corporate, Commercial and Small Business clients.
• Strong communication skills (oral and written) as a critical means of managing customer needs to maximize training quality.
• Ability to coordinate with internal partners, sales, and support teams and manage training logistics.
• Ability to identify needs and engage with internal departments to deliver training.

Nice to Have

• Spanish language proficiency is an asset (as mentioned).