Training Services Coordination and Logistics Associate III

Training Services Coordination and Logistics Associate III Subang Jaya, Selangor, Malaysia

Be the First to Apply About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution

Qualifications

• Entry level for Bachelor’s degree or 2 years of successful working experience in:
• A learning organization
• Training administration (preferred but not required)
• Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in Microsoft Office suite
• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members

Job Requirements:

• Willing to work on Malaysia Public Holidays & shift rotational.

• Must be able to work on 12 Hours shift rotating in 4 working days a week.

• Must have good communication in English as required to deal with the global client in order to perform dual role (data processing + answering Helpdesk calls)

• Hybrid working mode

• About the Team

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.