About this role

Training & Quality Assistant Manager (Back Office) Job Description

Position Summary

Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.
Leads quality and training teams while ensuring compliance with client requirements and business goals.

Support Six Sigma and continuous improvement initiatives.
Work with departments to identify and implement process improvements.
Maintain client quality standards and achieve quality targets.
Analyze quality metrics and implement action plans.
Design and deliver training programs and materials.
Update employees on process and policy changes.
Lead Quality Auditors, QA Specialists, and Trainers.
Build strong relationships with clients and stakeholders.
Minimum Qualifications
Bachelor’s degree in any discipline.
5+ years of experience in Lean/Six Sigma, process improvement, or process design.
2+ years of Training & Development experience.
5+ years in Quality, Training, or Team Lead roles.
Requirements
Preferred Certifications
Six Sigma Yellow Belt or Green Belt.
Train-the-Trainer or Training & Development Certification.
Required Skills
Strong verbal and written English communication.
Knowledge of quality tools and basic statistics.
Proficiency in Microsoft Office.
Excellent facilitation, presentation, and stakeholder management skills.
Strong analytical, organizational, and problem-solving abilities.
Ability to lead teams and drive performance improvements.
Willingness to travel internationally.
Benefits
PF, Gratuity, Mediclaim, etc.,

Training & Quality Assistant Manager - Back Office