About this role
What you'll be doing:
-
Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.
-
Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
-
Explain and guide customers through product features and functionalities.
-
Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
-
Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Requirements
What we're looking for:
-
Candidates with international customer support experience in email and chat preferred.
-
Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
-
Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
-
Stay focused on the quality by ensuring consistency and adherence to high standards.
-
Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
-
Candidate must have their own computer with Windows 8.1 or above.
-
Mandatory hi-speed broadband connection.
-
UPS/power backup solution if possible.
-
Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.
Mandatory Skills:
-
Proficient with English and have good written & verbal communication skills.
-
Flexibility & availability for rotational shifts and week offs to cover hours of operations.
-
Must possess logical, reasoning, and problem-solving skills. Preferred Skills
-
Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
-
Experience in handling international customers via email and chat. Good to have
-
Proven customer support experience in Chat & Email process is preferred.
-
Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.