Trainee - Sales Administrator

Trainee - Sales Administrator- - - - - - - - - - - -

Trainee – Sales Administrator

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration.

The trainee will undergo structured training across the following areas:

Key Responsibilities

• 1. Commercial Terms & Conditions (CTC) & Price Management

• Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.

• Verify the accuracy and consistency of collected data before completing system transactions.

• Support pricing updates and commercial condition maintenance activities.

• Identify data discrepancies and support corrective actions.

• Perform regular data cleansing and master-data validation checks.

• 2. Credit Note & Transaction Processing

• Review customer requests and supporting documentation for credit note processing.

• Process credit notes and claims in accordance with approved commercial terms and conditions.

• Verify pricing, discounts, rebates, claims, and promotional agreements before processing.

• Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.

• 3. Customer Request Management

• Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.

• Provide first-level issue resolution and escalate complex cases when required.

• Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.

• Maintain accurate records of customer requests and transactions.

• 4. Customer Master Data Management

• Maintain customer-specific pricing, discounts, payment terms, and other master-data records.

• Perform data validation checks to ensure completeness and accuracy.

• Support customer master-data creation, modifications, and updates in accordance with defined procedures.

• 5. Reporting & Analysis

• Perform basic data analysis using MS Excel and reporting tools.

• Identify unusual transactions, data discrepancies, and trends for review by senior team members.

• Support Business Analysts and Sales Operations teams with data collection and reporting requirements.

• Assist in preparing operational reports and tracking key performance indicators (KPIs).

• 6. Compliance & Operational Excellence

• Ensure proper documentation and traceability of transactions.

• Adhere to legal, fiscal, and internal control requirements while performing daily operations.

• Assist with audit requirements and preparation of supporting documentation.

• Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.

• Support continuous improvement initiatives and process standardization activities.

• Qualifications & Skills

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.

• Experience: Freshers.

• Proficiency in MS Excel.

• Basic understanding of Sales and Commercial concepts.

• Strong analytical and problem-solving abilities.

• Good communication skills, particularly in English.

• Strong customer and stakeholder orientation.

• Excellent attention to detail and an organized approach to work.

• Willingness to learn and adapt to new systems, processes, and business requirements.

• Good to Have

• Familiarity with ERP systems.

• Basic understanding of Sales Coordination and Operations.