About this role
About the Role Trading Services Specialist in Jump Trading's Client Market Making group helps onboard clients, support global platform operations, and collaborate with business development, product, technology, and back-office teams to enhance the client experience. What You'll Do
- Manage the entire client onboarding process including connectivity, session setup, conformance testing, and pilot trades.
- Monitor and resolve production issues to ensure a seamless client trading experience.
- Collaborate with developer and production reliability engineer teams to identify workflow and system issues, document/prioritize tickets, and deliver solutions.
- Partner with trading, product, and sales teams to turn client requests into actionable roadmap items.
- Create and maintain clear up-to-date documentation that enables team-wide knowledge sharing.
- Other duties as assigned or needed. What We're Looking For
- Bachelor's degree with demonstrated experience in a fast-paced, client-facing trading environment.
- 3-10 years of relevant experience with trading systems, order entry protocols, market data protocols, troubleshooting technical issues and providing production support.
- Strong understanding of the client onboarding lifecycle, including FIX protocol, conformance testing, and network routing.
- Product expertise in at least one asset class (e.g., FX, Fixed income).
- Proven ability to successfully lead and complete technical projects.
- Experience with data analysis using tools like SQL is a must; experience with Python and/or KDB+ is a nice to have but not a must.
- Flexibility to collaborate across time zones, including occasional off-hours work.
- Reliable and predictable availability. Nice to Have
- Experience with Python and/or KDB+ is a nice to have. Compensation & Benefits
- Benefits include: Private Medical, Vision and Dental Insurance; Travel Medical Insurance; Group Pension Scheme; Group Life Assurance and Income Protection Schemes; Paid Parental Leave; Parking and Commuter Benefits.