About this role
Trading Platform Support Engineer
Job Description:
About the Role
Our client is a leading fintech platform in the wealth management industry, connecting private banks and financial institutions to price, place orders, and access issuers of structured products.
They are looking for a Client Support Engineer to join their Hong Kong team. This role will serve as a key L1/L2 support contact for external clients, ensuring the stability and reliability of the platform while collaborating closely with internal product and engineering teams.
Key Responsibilities
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Client Support & Issue Resolution: Act as the first point of contact for external clients and take full ownership of support tickets from investigation through to resolution.
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System Monitoring: Perform daily system checks and monitor platform health to ensure stability prior to market hours.
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Incident Management: Identify, troubleshoot, and escalate technical issues while working with internal teams to restore services quickly.
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Cross-Team Collaboration: Work closely with product, engineering, and operations teams to ensure smooth platform operations.
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Continuous Improvement: Contribute to enhancements in monitoring tools, log collection systems, and internal documentation using the Atlassian suite.
Requirements
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Experience: 3–6 years of experience in IT support, application support, or financial services technology.
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Client-Facing Skills: Strong communication skills with the ability to manage client interactions professionally.
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Technical Skills:
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- Solid SQL skills for database queries and troubleshooting
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- Basic Linux command-line knowledge
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Nice-to-Have:
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- Python scripting
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- Familiarity with FIX connectivity
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- Experience with log monitoring tools (e.g., Kibana, Splunk)
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- Strong analytical and problem-solving abilities with attention to detail
Required Skills
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Support
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Trading
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