About this role
Job title: Trade Supervisor – Electrical
About the Role Lead and supervise electrical repairs across Peabody's responsive repairs service. This hands-on role combines technical leadership with planning and customer service to ensure safe, high-quality work delivered across a wide geographical area. You’ll support frontline teams, drive first-time fix performance and help residents receive excellent service.
What You'll Do
- Lead and support operatives to deliver safe, high‑quality electrical repairs and maintenance services
- Drive first‑time‑fix performance through effective planning, resource management and materials control
- Review incoming and completed works daily, providing technical oversight and guidance
- Ensure all repairs are completed in line with current regulations, Health & Safety requirements and company standards
- Update PDA devices and systems with job progress, schedules, images and relevant information
- Work with managers and operatives to set targets, KPIs and continuous improvement plans
- Support complaint investigations and implement lessons learned to improve customer outcomes
- Work closely with planners, contractors and supply‑chain partners to maximise service performance
- Carry out desktop post‑inspections and quality reviews of completed work
- Promote a positive culture of customer service, compliance, safety and teamwork
What We're Looking For
- Electrical City & Guilds, NVQ or equivalent trade qualification (or relevant experience with strong references)
- SSSTS or IOSH qualification
- Asbestos Awareness training
- Experience working within a domestic repairs and maintenance environment
- Strong understanding of electrical repairs, maintenance and compliance requirements
- Experience supervising or supporting frontline operatives
- Knowledge of Schedule of Rates and responsive repairs operations
- Experience managing van stock and materials efficiently
- Strong IT skills, including the use of PDA/mobile working technology
- Excellent planning, organisational and communication skills
- Knowledge of the London area
- Full UK driving licence
Compensation & Benefits
- 25 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and employee discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution