About this role
Trade Specialist
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Overview of the Store Trade Specialist role
You will be responsible for exceeding the trade sales plan in the local trade area and creating a thriving customer community. Activities include networking with area trade associations, neighborhood associations, sales prospecting and providing a level of service that builds relationships. You will act as a trade liaison with all retail trade customers, as well as a regional brand advocate within the community. You will help support the goals and strategies set by Retail Management to grow our business.
Responsibilities
-
Strong presence on the sales floor, act as first point of contact and primary resource for design clients either as walk in or appointment based traffic
-
Responsible for new client acquisition and lead generation through outreach, emails, follow up, etc.
-
Promote West Elm products and services to prospective and existing clients through a combination of opportunities focusing on in store service and telephone contacts
-
Partner with area Leadership and store General Manager to execute store sales plan to meet/exceed retail goals
-
Develop, manage and grow the customer base in a defined client segment and geographic region of the retail store
-
Identify area home, neighborhood, preservation and other associations with whom to reach out and build a connection
-
Develop and execute events that drive traffic and position West Elm as a resource
-
Promote West Elm products and services to prospective and existing clients through a combination of opportunities that include in-store service, telephone contacts, site visits, in-store events, and trade shows
-
Builds strong connections with Call Center and WSI Contract teams, to leverage resources and build overall businesses.
-
Supports retail store in customer service and operations as needed. Performs other duties as assigned by management.
-
Criteria
-
Proficiency with Microsoft Office Suite, to include Outlook, Word, Excel, and PowerPoint
-
Strong product and procedural knowledge specific to remodeling and building trades, with emphasis on period residential and commercial materials, design, and construction
-
Prior experience in Microsoft Dynamix AX, Sales Force Management, and POS systems a plus
-
Strong aptitude for customer service and sales, with a high energy "can do" approach
-
Proven ability to a