About this role
Tracking & Recovery Officer
Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Tracking & Recovery Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- Job Field Finance / Accounting / Audit
Job Summary
- Monitor loan repayments, track overdue accounts, locate delinquent borrowers, and execute recovery strategies through calls and field visits to minimize defaults and meet targets.
Key Responsibilities
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Track repayment schedules to identify overdue and delinquent accounts.
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Contact borrowers via calls, SMS, emails, and field visits to secure repayments.
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Negotiate realistic repayment plans and follow up on payment commitments.
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Maintain accurate recovery records and an updated database of overdue accounts.
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Identify potential fraud and escalate high-risk cases to risk or legal teams.
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Prepare daily, weekly, and monthly reports on recovery and delinquency trends.
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Ensure all collection activities comply with company policies and regulations.
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Requirements and Qualifications
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Education: B.Sc. or HND in Finance, Accounting, Business, Economics, or related fields.
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Experience: 1–3 years in debt recovery, collections, or loan monitoring within Fintech or Banking.
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Technical: Proficiency in Microsoft Excel and loan management systems.
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Skills: Strong negotiation, analytical reporting, and ability to handle difficult conversations. Attributes: Willingness to conduct field visits across Lagos and work with minimal supervision.
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