About this role
We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.
Key Responsibilities
-
Track and monitor shipments from origin to destination to ensure timely delivery.
-
Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
-
Identify and resolve transportation delays or issues by coordinating with stakeholders.
-
Maintain accurate records of shipment statuses, delays, and resolutions in the system.
-
Ensure compliance with company policies and industry regulations.
-
Proactively address potential disruptions in the supply chain and escalate concerns as needed.
-
Generate and analyze reports related to shipment performance and key logistics metrics.
-
Assist in optimizing routing and delivery efficiency.
-
Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.
Working conditions:
-
Work schedule:
-
Monday - Friday: 4:00 PM - 12:00 AM EST
-
Monday - Friday: 8:00 AM - 4:00 PM EST
-
Competitive Salary in USD
-
Remote mode of work
-
10+ business days of paid time off
-
Team building and corporate events
-
Equipment provided
-
A supportive team
Requirements
-
Strong knowledge of logistics tracking systems and software.
-
Excellent problem-solving and critical-thinking abilities.
-
Strong verbal and written communication skills.
-
Ability to multitask and work in a fast-paced environment.
-
Attention to detail and accuracy in data entry and record-keeping.
-
Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.
-
Experience working with freight carriers, 3PLs, or transportation management systems (TMS).
-
Knowledge of domestic and international shipping regulations.