About this role
Job title: Track Manager - Microsoft Windows, Microsoft Servers RDS, Touch Services
About the Role
Provide expert operational leadership for large-scale workplace virtualization environments, focusing on Microsoft VDI solutions and RDSH platforms. This role enables support teams to deliver seamless virtual desktop services, ensures adherence to client SLAs, and drives service excellence through process innovation and advanced problem-solving.
What You'll Do
- Provide expert operational leadership in Microsoft VDI solutions and RDSH environments, ensuring uptime, performance, and SLA compliance.
- Lead incident resolution and root cause analysis for complex Windows Virtualization issues using management tools and remote diagnostics.
- Implement strategic improvements in VDI processes and automation using PowerShell, Group Policy, and monitoring platforms.
- Mentor and guide support teams in advanced troubleshooting, configuration management, and deployment of Windows-based virtual desktop solutions.
- Drive innovation by evaluating new features, tools, and methodologies in Microsoft VDI and Telepresence technologies to improve workflows and user experience.
- Oversee secure access, application publishing, and resource allocation in RDSH and VDI environments, ensuring security and compliance.
- Collaborate with internal teams to align project deliverables and support organizational objectives in workplace virtualization.
What We're Looking For
- Excellent knowledge of virtualization technologies including HyperV, Remote Desktop Services, and Microsoft Endpoint Manager.
- Advanced scripting and automation using PowerShell for operational efficiency.
- Strong understanding of Touch Services, video/telepresence platforms, and endpoint management.
- Excellent problem-solving abilities in large, complex virtualized environments.
- In-depth experience with monitoring tools, incident management systems, and reporting platforms.
- Excellent leadership and team mentoring skills with a strategic approach to continuous improvement.
Nice to Have
- Microsoft Certified: Azure Virtual Desktop Specialty (optional but valuable)
- Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable)
- ITIL Foundation Certification (optional but valuable)
Compensation & Benefits
- Industry-benchmarked compensation
- Best-in-class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.