About this role
Job title: Track Manager - MDM Intune
About the Role
This role drives the operational excellence of enterprise mobility and client management solutions, ensuring robust service delivery for large-scale environments. The individual is accountable for optimizing processes, fostering innovation, and empowering teams to meet client SLAs and organizational objectives through expert management of Intune, SCCM, and related technologies.
What You'll Do
- Lead MDM Intune and SCCM/SMS operations by architecting and optimizing device enrollment, compliance, and application deployment processes to ensure secure and efficient client lifecycle management.
- Drive advanced automation initiatives using Intune PowerShell and Azure Automation to improve efficiency, reporting, and incident resolution within the device management landscape.
- Provide expert-level troubleshooting for complex issues across Intune, SCCM/SMS, and MS Enterprise Mobility Suite, ensuring timely root cause analysis and resolution to maintain high service availability.
- Oversee client onboarding and policy configuration in Microsoft Intune, adapting device management strategies to meet evolving organizational and security requirements.
- Mentor and empower support teams through technical leadership, knowledge sharing, and best practice implementation in MDM, Intune, and client lifecycle management.
- Collaborate with internal stakeholders to design and implement continuous improvement initiatives, leveraging analytics and feedback to enhance operational processes and client satisfaction.
- Ensure compliance with security, privacy, and regulatory requirements across all device management operations using MS Enterprise Mobility Suite tools.
What We're Looking For
- Excellent knowledge of client lifecycle management and automation using PowerShell, Azure Automation, and related tools.
- In-depth understanding of Microsoft Enterprise Mobility Suite for secure device and application management.
- Strong capability in managing operational processes, service delivery, and continuous improvement in a large-scale enterprise environment.
- Advanced problem solving, analytical, and mentoring skills with the ability to drive innovation in device management operations.
Nice to Have
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (optional but valuable)
- Microsoft Certified: Modern Desktop Administrator Associate (optional but valuable)
- Microsoft Certified: Enterprise Administrator Expert (optional but valuable)
Compensation & Benefits
- Industry-benchmarked compensation
- Best-in-class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.