About this role
Tenants Queensland Ltd
Job Summary
Tenants Queensland Ltd
- Applications close: 7:00 PM EDT, 11th Oct 2026
- Job posted on: 22nd Sep 2026
- Brisbane & Gold Coast > Brisbane
- Contract, Part Time
- Housing and Homelessness
- Not For Profit (NFP)
Job description
Open to applicants across all TQ offices Significant training and mentoring Generous salary sacrificing packaging available
Are you a great communicator, keen team player, and a problem solver with a focus on social justice? Please read on…
ABOUT US
Established in 1986, Tenants Queensland (TQ) is a specialist state-wide community legal service providing free tenancy law advisory services for residential tenants.
We seek to represent the interests of all Queenslanders who rent their home and we pride ourselves in providing specialist advisory services to renters, advocating on their behalf and securing improvements to Queensland’s residential tenancy laws.
TQ manages the Qld Statewide Tenant Advice and Referral Service (QSTARS) programme – www.qstars.org.au and that’s where you come in.
THE OPPORTUNITY
1 x Fixed term for 6 months
The TQ QSTARS HUB Tenant Advice Worker (part time) plays a critical role in the delivery of expert, accurate and consistent tenancy advice to residential renters.
You will be a part of the statewide HUB contact centre and supported by the HUB Coordinator and statewide training officer in Brisbane. The HUB contact centre aims to empower and support tenants and residents by providing high quality advice regarding tenancy law related issues and triaging matters to QSTARS regional offices and external referral services.
We’re looking for our next QSTARS HUB superstar to support the statewide rental community.
ABOUT YOU
With a commitment to the principles of social justice, you will support TQ's delivery of the QSTARS program by role modelling our values of empowerment and respect.
You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential and a Degree level (or equivalent) qualification in a relevant field, such as social work or human services is desirable. Previous experience working in Social Welfare or other community services related sectors would be highly regarded.
You’ll be a team player, you’ll have highly developed verbal and written communication skills, who can work in a changeable environment to successfully achieve program outcomes and outputs.
You will be adaptable and bring a can-do attitude. You’ll have the ability to work in a high demand contact centre environment and manage interactions with clients who may be experiencing personal distress.
TQ is an equal opportunity employer.