About this role
About the Role Total Product Support Engineer – ALD in Phoenix, AZ. This role is the system-level expert driving new product development, bridging design, manufacturing readiness, and customer success to launch and ensure success of ALD products in real-world fabs. What You'll Do
- Serve as the system‑level expert for ALD product support during new product development
- Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to develop deep system knowledge
- Influence product design by providing customer‑focused input on preventive maintenance, serviceability, and design for manufacturability
- Own the first build and test of new products in the development lab, identifying issues early and recommending practical solutions in real time
- Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
- Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification
- Act as the primary owner for customer issues during Alpha and Beta phases, ensuring strong communication and rapid resolution
- Provide detailed reporting and feedback on field issues to strengthen product robustness and reliability
- Define critical spare parts strategies, ensuring readiness and smooth execution for new product shipments What We're Looking For
- Bachelor’s degree in an engineering discipline and/or 5+ years of hands‑on experience with semiconductor equipment
- Direct experience with ALD equipment (required)
- Strong system‑level troubleshooting skills and the ability to work across disciplines
- Willingness to travel 25–50%, depending on the product development cycle
- Comfort working in both lab and customer fab environments