About this role
TL Operations Quality
- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs
- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery
- Takes responsibility for standard & governance adherence and process execution
- Leads the direct reports in the area of responsibility
- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received
- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results
- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge
- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth
Functional accountability for Operations Quality on segment level
- Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products
- Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how
- Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163
Qualifications and Experience
- Education Level : University degree
- Experience : Min 5 years in Quality Management
- Communication
- Social & intercultural sensitivity
- Change management
- Target & result orientation
- Motivation & resilience
- Self-organization
- Conflict management
- Teamwork