Title Issue Specialist

Title Issue Specialist

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remote type

Remote

locations

US - Kansas City - MO (OPENLANE)

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

R-254967

We are looking for

We are seeking a Title Issue Specialist with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 3 years of experience in vehicle title processing and a strong customer-first mindset.

You Are:

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Proactive. You have a self-starting mindset and can work independently with minimal supervision.
• An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You Will:

• Handle incoming title issues promptly and efficiently via email, text, and phone calls.
• Ensure that all title issues are resolved completely or appropriately escalated to the relevant department or personnel for assistance.
• Process vehicle titles from various states, meticulously verifying accuracy and marketability.
• Collaborate with relevant agencies, customers, and lienholders to resolve title issues effectively.
• Ensure titles are promptly dispatched to buying dealers.

Must-Have's:

• 3+ years of experience in vehicle title processing.
• Excellent written and verbal communication skills.
• Exceptional attention to detail, coupled with strong organizational abilities.
• Proficiency in problem-solving, with a talent for identifying successful outcomes.
• Ability to troubleshoot and resolve end-user issues or appropriately escalate them.

Nice to-have’s:

• Positive attitude and a customer-first mindset.
• Experience in automotive-related customer service roles.

About OPENLANE

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

We’re a technology company delivering next generation tools to accelerate and simplify remarketing.

We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.

And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.

In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"