Till Assistant

Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: 8 hours per week

Application Deadline: Thursday, 5 November 2026

Interview Date: Ongoing from 9 November 2026

Start Date: From 16 November 2026

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Welcome customers warmly at the tills, creating a friendly, inclusive and positive checkout experience.
• Process customer transactions accurately and efficiently, handling cash, card payments and refunds in line with store procedures.
• Deliver exceptional customer service at the checkout, engaging with customers and ensuring they leave with a positive impression of Lush.
• Maintain a clean, tidy and well-organised till area, ensuring it is always ready for customers.
• Support the smooth running of the store during busy trading periods by managing queues and working efficiently as part of the team.
• Promote relevant products, gift options and seasonal ranges at the point of sale, supporting the store’s sales targets.
• Ensure all transactions, discounts, promotions and payment procedures are completed accurately and in accordance with company guidelines.
• Handle cash responsibly, following procedures for cash security, till balances and the reporting of any discrepancies.
• Support with wrapping, bagging and preparing customer purchases, ensuring products are presented beautifully.
• Maintain a strong awareness of stock availability, working with the wider team to ensure products and gift packaging are replenished when needed.
• Participate in ongoing training and development to build confidence in till systems, payment procedures, product knowledge and customer service.
• Collaborate with the wider team to foster an inclusive, respectful working environment and contribute to a seamless customer experience.

Skills and Experience

Customer

Experience

• Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Till Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

• Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Till Assistant revolves around making teamwork an instinctive and joyful experience.

• Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Till Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance

• 50% discount on Lush products and spa treatments

• Profit-based bonus

• Complimentary spa treatment*

• Pension scheme

• Paid day off for your birthday

• Cycle to work scheme

• Discounted rail and bus season tickets

• Employee assistance programme

• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*

• Enhanced paternity leave*

• There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.

• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.

• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.

• Tailored gender affirming care*

• Qualifying period/hours required*

• We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.