About this role
Our client provides expert technical support to global customers and is responsible for:
- Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
- Working closely with customers to ensure full deployment, optimization, and ongoing support.
- Creating supporting documentation and knowledge base articles for customers.
- Delivering formal remote training sessions and hands-on guidance to Cynet customers.
- Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
- Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
- Understanding customer needs and contributing feedback to help shape and improve the Cynet product.
Requirements
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Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
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Good knowledge of Linux distributions and/or macOS.
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Strong technical troubleshooting and problem-solving skills.
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Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
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Excellent written and verbal communication skills in English.
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Customer-oriented mindset with a passion for delivering top-notch service.
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Ability to multitask and work effectively under pressure.
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Strong team player with the ability to work independently in a remote environment.
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Willingness to work flexible hours to support global customers
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Nice to Have
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Familiarity with the cybersecurity domain.
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Experience working with Active Directory (Forests, Sites, Replication, GPOs, etc.).
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Experience with SCCM, SIEM, and other asset management solutions.
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Experience with databases, ELK stack, and SQL queries.