About this role
Ticketing Officer
Job Overview
Excel and Grace Consulting is seeking a dedicated Ticketing Officer to join a reputable transportation company. This role is crucial for managing passenger bookings, ticket sales, and ensuring efficient customer service.
You will be responsible for handling all aspects of passenger reservations, issuing tickets, and maintaining accurate transaction records. The position requires excellent communication and numerical skills to provide information on routes, fares, and schedules, while also managing passenger inquiries and complaints professionally.
The ideal candidate will possess a strong attention to detail, integrity, and the ability to work effectively under pressure. Familiarity with ticketing or booking software and Microsoft Office is essential.
Required Skills
- Ticketing
- Customer Service
- Cashiering
- Transportation Operations
- Microsoft Office
- Booking Software
- Communication Skills
- Numerical Skills
- Attention to Detail
- Integrity
- Accountability
Key Responsibilities
- Manage passenger bookings, ticket sales, reservations, and cancellations.
- Provide accurate information on routes, fares, travel schedules, and departure times.
- Issue tickets and receipts and maintain accurate transaction records.
- Reconcile payments, track daily sales, and prepare revenue reports.
- Handle passenger enquiries, complaints, and booking issues professionally.
- Coordinate with terminal and operations teams to ensure timely departures.
- Prevent ticketing errors, unauthorised discounts, and revenue leakages.
Qualifications
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OND, HND, or Bachelor’s degree in Business Administration, Accounting, Marketing, or a related field.
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1–3 years of experience in ticketing, customer service, cashiering, or transportation operations.
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Good numerical, communication, and customer service skills.
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Proficiency in Microsoft Office and familiarity with ticketing or booking software.
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Strong attention to detail, integrity, and accountability.
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Ability to work under pressure, manage multiple bookings, and work flexible shifts when required.
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About This Role
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The Nigerian transportation sector is experiencing robust growth, driven by increasing demand for efficient travel solutions. This role is pivotal in managing the intricate processes of passenger bookings and financial transactions, directly impacting operational efficiency and customer satisfaction. Key technical skills include fare management, reservation systems, payment reconciliation, and customer relationship management. The impact of this role extends to optimizing revenue streams and enhancing the overall passenger experience, contributing significantly to the company's financial health and market reputation.
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Who Should Apply
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How to Stand Out When Applying
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Posted Date
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October 23, 2026