About this role
Overview
- Excel and Grace Consulting is seeking a detail-oriented Ticketing Officer for a reputable transportation company to manage passenger bookings, ticket sales, payments, and travel records while ensuring efficient customer service.
Responsibilities
- Manage passenger bookings, ticket sales, reservations, and cancellations.
- Provide accurate information on routes, fares, travel schedules, and departure times.
- Issue tickets and receipts and maintain accurate transaction records.
- Reconcile payments, track daily sales, and prepare revenue reports.
- Handle passenger enquiries, complaints, and booking issues professionally.
- Coordinate with terminal and operations teams to ensure timely departures.
- Prevent ticketing errors, unauthorised discounts, and revenue leakages.
Requirements
- OND, HND, or Bachelor’s degree in Business Administration, Accounting, Marketing, or a related field.
- 1–3 years of experience in ticketing, customer service, cashiering, or transportation operations.
- Good numerical, communication, and customer service skills.
- Proficiency in Microsoft Office and familiarity with ticketing or booking software.
- Strong attention to detail, integrity, and accountability.
- Ability to work under pressure, manage multiple bookings, and work flexible shifts when required.