About this role
Job title: Ticketing Officer
Location: Lagos, Lagos, Nigeria
Employment Type: Full-time
Work Arrangement: On-site
Sector: Hospitality & Tourism
Experience Level: Junior (1-3 years)
Application Deadline: October 19, 2026
About the Company: Aspom Travel Agency is a prominent player in the travel and tourism sector, dedicated to providing comprehensive travel solutions. They specialize in airline ticketing, tour packages, and travel consultancy, catering to both individual and corporate clients. With a focus on customer satisfaction and operational excellence, Aspom Travel Agency strives to make travel planning seamless and enjoyable. Their commitment to leveraging technology and industry expertise ensures clients receive the best possible travel experiences.
Job Description: Aspom Travel Agency is seeking a detail-oriented Ticketing Officer to join their dynamic team in Lagos. In this role, you will be responsible for managing airline reservations, issuing tickets, and ensuring all ticketing processes adhere to industry standards and company policies. You will work closely with clients and airlines to provide efficient and accurate ticketing services. This position requires a strong understanding of airline fare systems, ticketing rules, and baggage policies. You will utilize Global Distribution Systems (GDS) to manage bookings and ensure timely issuance of travel documents. The ideal candidate will possess excellent communication and customer service skills, with a professional and customer-focused attitude. You should be adept at working under pressure and meeting critical ticketing deadlines.
Required
Skills
- Airline Ticketing Travel Operations Amadeus Sabre Galileo GDS Platforms Airline Fares Ticketing Rules Baggage Policies Customer Service Computer
Skills
- Internet
Skills
- Organizational
Skills
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Problem-Solving Skills
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Key
Responsibilities
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Manage airline reservations and issue tickets accurately. Utilize GDS platforms (Amadeus, Sabre, Galileo) for booking and ticketing. Ensure compliance with airline fares, ticketing rules, and baggage policies. Provide excellent customer service to clients regarding their travel arrangements. Maintain accurate records of all ticketing transactions. Work effectively under pressure to meet ticketing deadlines. Collaborate with internal teams and external partners to resolve ticketing issues.
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Qualifications: BSc., HND, or OND in Travel & Tourism, Hospitality, Business Administration, or a related field. 1–3 years of experience in airline ticketing or travel operations is an advantage. Knowledge of airline reservation/ticketing systems such as Amadeus, Sabre, Galileo, or other GDS platforms. Good knowledge of airline fares, ticketing rules, baggage policies, and travel procedures. Strong attention to detail and numerical accuracy. Excellent communication and customer service skills. Good computer and internet skills. Ability to work under pressure and meet ticketing deadlines. Good organizational and problem-solving skills. Professional, responsive, and customer-focused attitude.