About this role
The role
We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, and other divisions of Insomniac, partners, rental facilities, and vendors/clients. This position reports to the Ticketing Director and the Event Producer for box office operations.
RESPONSIBILITIES
- Build and maintain ticketing pages from conception through to settlement for all assigned events, including layaway plans and second/third party allocations, as applicable
- Partner with promoters to proactively suggest additional revenue-driving opportunities, where appropriate
- Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs
- Process comp orders for community partners, sponsors, and other key groups as necessary
- Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons
- Manage on-site box office operations including advancing all necessary assets from internal and external groups, hiring and managing staff, setting up and tearing down in all weather conditions
- Create and adhere to operational budgets, forecast for all expenses and communicate changes in budget needs to producer team
- Ensure compliance to all Company policies and procedures in order to adhere to all audit programs, and ensure cash and credentials are protected from loss at all time
- Other duties as assigned
- Frequent travel will be required (economy)
QUALIFICATIONS
- Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar