Ticketing and Reservation Officer

Job title: Ticketing and Reservation Officer

Location: Lagos Island, Lagos

Employment Type: Full-time

Salary: ₦250,000 – ₦300,000 monthly

Job Summary

We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team. As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing, and reservation unit in our organization.

Key Responsibilities

• Make Reservations / Bookings for Customers, Issuing flight tickets

• Make Ticket Booking, Quote Fare, and send directly to Customers or as directed. Arrange Reservations and Routing for Passengers at Request or as directed. Inform Clients of Essential Travel Information, such as Travel Times.

• Answering questions regarding dates, prices, and availability of flights.

• Helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers.

• Using computer reservations systems to check availability.

• Determines whether space is available on Travel Dates requested by the Customer. Educate and Enlighten Customer on the New and Existing Products of the Company. Follow up on Enquiries and Convert it to Sales.

• Keep Informed of Business Changes that affect the Ticketing Area.

• Sell travel products

• Qualifications & Requirements

• Minimum of an OND qualification.

• Minimum of 3 – 4 years ticketing experience

• Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo • Experience in tour packaging is a plus

• Strong Analytical skills

• Excellent written and verbal communication skills.

• A positive attitude and a growth mindset.