About this role
Job Title
Ticketing and Reservation Officer
Location
Lagos Island, Lagos
Employment Type
Full-time
Job Summary
- We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team.
- As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing and reservation unit in our organization.
Key Responsibilities
- Make Reservations / Bookings for customers and issue flight tickets
- Make ticket bookings, quote fares, and send them directly to Customers or as directed.
- Arrange Reservations and Routing for Passengers at Request or as directed.
- Inform Clients of Essential Travel Information, such as Travel Times.
- Answering questions regarding dates, prices, and availability of flights.
- Helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers.
- Using computer reservation systems to check availability.
- Determining whether space is available on Travel Dates requested by the Customer.
- Educate and enlighten customers on the New and Existing Products of the Company.
- Follow up on Enquiries and convert them to Sales.
- Keep informed of Business Changes that affect the Ticketing Area.
- Sell travel products.
Qualifications & Requirements
- Minimum of an OND qualification.
- 3 - 4 years of ticketing experience
- Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo
- Experience in tour packaging is a plus
- Strong Analytical skills
- Excellent written and verbal communication skills.
- A positive attitude and a growth mindset.
Salary
N250,000 - N300,000 monthly.
Application Closing Date
20th November, 2026.