TICKETING AND CUSTOMER SERVICE OFFICER

TICKETING AND CUSTOMER SERVICE OFFICER

The Ticketer will be responsible for issuing travel tickets, attending to passengers, verifying trip schedules, and ensuring accurate record-keeping for all ticketing transactions at the terminal. The role requires excellent customer service, attention to detail, and strict compliance with company processes and revenue control procedures.

Application Deadline: 20 October 2026

Summary

Vacancy: 2 Age: 25-29 years Location: ONITSHA

Salary: Monthly salary of ₦90,000–₦150,000, subject to experience, competence and terminal assignment. Experience: 1-3 years Published: 27 August 2026

Requirements

Education

• Sch Cert. /OND / NCE / HND /

• Experience/Skills

• Minimum of 1–3 years of experience in customer service, ticketing, sales, or cashiering

• Strong communication and interpersonal skills

• Basic knowledge of computer applications (MS Excel, ticketing software, POS)

• Ability to work under pressure, especially during peak travel hours

• Strong numerical accuracy

• Additional Requirements

• Must be honest, reliable, and accountable with company funds

• Must be willing to work weekends and public holidays

• Must be punctual and adhere strictly to duty schedules

• Neat appearance and professional conduct

• Required Competence

• Customer service orientation

• Ability to handle high-volume passenger interactions

• Good multitasking and time-management ability

• Problem-solving and conflict-resolution skills

• Strong ethical and professional behavior

• Ability to follow company ticketing procedures and reporting standards

• Responsibilities & Context

• Issue tickets to passengers accurately and timely

• Confirm passenger details, available schedules, and bus routes

• Balance cash and ticket sales at the end of each shift

• Ensure correct fare collection and issuance of receipts

• Ensure that the environment is clean and well kept

• Provide travel information and assist passengers with inquiries

• Verify seat availability and update manifest sheets

• Escalate any ticketing irregularities or fraud attempts

• Compensation & Other Benefits

• Monthly salary and commission

• Employment Status

• Full Time

• Job Location

• ONITSHA