About this role
Job title: Ticket Seller - Uptown Theater (Minneapolis)
About the Role Ticket Sellers will be stationed in the box office and assist the Box Office Manager with all tasks and ticket sales for shows at the Uptown Theater in Minneapolis.
This role supports box office operations and contributes to accurate ticket handling and customer service to ensure smooth event experiences.
What You'll Do
- Ensure compliance of Clubs & Theaters cash handling policies and procedures; Balancing and reconciling daily/nightly ticket sales; Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
- Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
- Assisting Manager & Supervisor with internal Ticket Orders and Reports
- Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
- Prompt, courteous and knowledgeable customer service both in person and over the phone
- Facilitate night of show Will Call & Guest List Operations
- Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on any ADA requirements
- Providing knowledge of upcoming events & upgrades available
- Knowledgeable on the events culture and genre
- Providing positive energy
- Other Responsibilities: Daily operations on Ticketmaster host system for sales and other tasks; Follow opening and closing shift procedures; Follow standards and processes for ticket types, ancillary events and qualifiers; Maintain call center phone system.
What We're Looking For
- Passionate and motivated
- Driven, with an entrepreneurial spirit
- Resourceful, innovative, forward thinking and committed
- Customer service oriented with a willingness to assist guests and artists
- Knowledgeable on events culture and genre
- Positive energy and professional demeanor
- Ability to work in a fast-paced box office environment