Ticket Seller (Part-Time)

Job title: Ticket Seller (Part-Time)

The Bon Secours Wellness Arena is seeking dedicated and enthusiastic individuals to fill the role of part-time Ticket Seller. As a key member of our box office team, you will be responsible for providing outstanding customer service while selling tickets for various events hosted at the arena.

Your day-to-day tasks will include utilizing our ticketing system, assisting customers with their ticket inquiries, and handling cash transactions efficiently. If you enjoy working in a fast-paced environment and have a passion for events and customer engagement, we invite you to apply!

Key responsibilities

• Deliver exceptional customer service to guests visiting the ticket office.
• Use the Ticketmaster system to sell tickets and process transactions accurately.
• Address customer inquiries regarding events, ticket pricing, policies, and seating availability.
• Assist customers with digital ticketing issues, including ticket transfers and account access.
• Perform cash handling responsibilities, including issuing refunds and balancing cash drawers.
• Ensure the box office area is tidy and organized.
• Work efficiently in a high-pressure environment while maintaining a positive attitude.

Requirements

• Must be at least 18 years of age and possess a High School diploma or equivalent.
• Minimum of 2 years experience in customer service (including part-time, internships, and volunteer roles).
• At least 1 year of experience handling cash and processing transactions.
• Comfortable using technology, including computers and mobile devices; familiarity with ticketing systems is a plus.
• Strong communication skills and a professional demeanor.
• Ability to provide outstanding customer service and effectively manage inquiries.
• Dependable, punctual, and able to work flexible hours, including nights, weekends, and holidays.
• Ability to work collaboratively with colleagues and maintain composure under pressure.

Benefits

• Scheduling - PICK THE SHIFTS (DAYS & TIMES) YOU WANT TO WORK !!!! (must work a minimum 2 shifts per month)
• Pay Frequency: Bi-weekly; Direct Deposit required.
• Hourly Rate: $11.50 per hour FLSA status: non-exempt
• Work Shift:
• Shift: average 4 hours per event
• Minimum: Must be available to work at least 2 shifts every month