About this role
The Hearing Ambassador at NationsBenefits is an on-site role based at the Sam’s Club Hearing Aid Center in Owasso, OK. The Ambassador assists the licensed dispenser by engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and contributing to growth through community outreach and customer relationship building. The position focuses on being present at the center while spending most of the time walking the club to intercept prospects, set tests, and support the center’s goals.
Responsibilities
- Maintain working knowledge of all Hearing Aid Center products and services.
- Prepare the environment for tests and full evaluations when interacting with Members.
- Make 30-50 outbound calls daily to prospective and/or existing customers.
- Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist working in the center.
- Promote and sell non-hearing-aid products to Members who do not have hearing loss.
- Aim for a 50% increase in non-hearing-aid product sales.
- Learn and use the handheld screener (where allowed by state regulations) as an intercept tool to qualify leads.
- Assist by calling past tested Members, with or without sales focus, and medical referrals to schedule return visits when necessary.
- Promote the Hearing Aid Center (HAC) during Sam’s Club events, HAC events, and potentially other marketing events.
- Base responsibilities in the HAC while spending approximately 95% of time walking the club, intercepting prospects, and arranging tests.
Requirements
- High school diploma or equivalent.
- Strong customer service, sales, or retail experience.
- Experience working with PC hardware and software, including general computer and Internet knowledge.
- Excellent oral and written communication skills, plus strong organizational, problem-solving, troubleshooting, and presentation abilities.
- Prior experience with patient/customer appointment scheduling.
- Proficiency with basic computer systems and scheduling software.
- NationsBenefits is an Equal Opportunity Employer.