About this role
The Hearing Ambassador supports the licensed dispenser by engaging customers, addressing hearing health needs, educating individuals about hearing wellness, scheduling appointments, and contributing to growth through community outreach and relationship building. This on-site role operates at the Sam's Club Hearing Aid Center in Novi, MI, and involves movement within the club to reach potential customers and set up tests.
Responsibilities include:
- Maintain a working knowledge of all Hearing Aid Center products and services.
- Set the stage for full tests and full purchases when interacting with Members.
- Complete 30-50 outbound calls daily to prospective and existing customers.
- Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
- Promote and sell non-hearing-aid products when Members do not have a hearing loss, with a target of a 50% increase in non-hearing-aid product sales.
- Learn and use the handheld screener (where allowed by state regulations) as an intercepting tool to obtain qualified leads.
- Assist, when necessary, in calling past tested Members and medical referrals to schedule return visits, with or without sales.
- Promote the HAC during Sam’s Club events, Hearing Aid Center events, and potentially outside marketing events.
- While based in the HAC, spend approximately 95% of the time walking the club, intercepting, and setting tests.
Requirements include:
- High school diploma or equivalent.
- Strong customer service, sales, or retail experience.
- Experience working with PC hardware and software and general computer and Internet knowledge.
- Excellent oral and written communication skills, with strong organizational, problem-solving/troubleshooting, and presentation abilities.
- Previous experience with patient or customer appointment scheduling.
- Proficiency with basic computer systems and scheduling software.
- NationsBenefits is an Equal Opportunity Employer.