About this role
About the Role The Hearing Ambassador supports licensed dispenser by engaging customers, assisting with hearing health needs, and educating individuals about hearing wellness. This role schedules appointments and drives growth through community outreach and strong customer relationships within the Hearing Aid Center (HAC). What You'll Do
- Have a working knowledge of all HAC products and services
- Set the stage for full tests and potential purchases when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center
- Promote and sell non-hearing-aid products when Members do not have hearing loss (expectation: 50% increase in non-hearing-aid product sales)
- Learn and use the handheld screener as an intercepting tool to qualify leads (when allowed by state regulations)
- Assist, when necessary, in contacting past tested Members and medical referrals to schedule return visits
- Promote HAC during Sam’s Club events, Hearing Aid Center events, and other marketing events
- Based in HAC, spend ~95% of time walking/working the club, intercepting, and setting tests What We're Looking For
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software and general computer and Internet knowledge
- Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software