About this role
Test Center Manager (Nairobi, Kenya)
Job Type: Full Time Qualification: BA/BSc/HND
Experience
- Location: Nairobi
- Job Field: Customer Care, Success and Service
What you’ll do
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Lead, recruit, train, schedule, coach, and support test center staff.
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Maintain a secure testing environment and protect confidential candidate and exam information.
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Deliver high-quality customer service and resolve candidate questions or concerns.
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Oversee daily center operations, including test preparation, records, supplies, audits, payroll/timecard review, and facility upkeep.
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Communicate operational issues and updates with management, staff, vendors, and building contacts.
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Coordinate with technical support and assist with basic hardware and software troubleshooting.
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Ensure the center follows Pearson VUE policies, procedures, quality standards, and security best practices.
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What you’ll bring
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Customer service experience; experience in a testing environment is preferred.
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Previous leadership, supervisory, coaching, or training experience is preferred.
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Strong communication, organization, scheduling, problem-solving, and attention-to-detail skills.
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Proficiency with Microsoft Office, Windows, and standard office equipment.
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Sound judgment, integrity, and the ability to work independently in a fast-paced environment.
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A bachelor’s degree or equivalent business experience is preferred.
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Additional requirements
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Complete required Test Administrator certification and annual recertification, along with required company training.
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Work flexible hours and occasional additional shifts as needed.
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Be able to work in a quiet testing environment, sit for extended periods, escort candidates, and lift up to 20 lbs.
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Travel to other test centers may be required
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