Tenant Relations Officer (Office - Cebu)

Tenant Relations Officer (Office - Cebu)

Tenant Relations Officer (Office - Cebu)

Job ID

304622

Posted

12-Nov-2026

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

Cebu City - Cebu - Philippines

Role Purpose

The Tenant Relation Officer is responsible for delivering operational excellence, compliance, customer satisfaction, and continuous improvement at AIA Center Cebu. The role ensures that services are delivered efficiently, risks are mitigated, stakeholders are supported, and operational records are fully maintained.

Tenant & Stakeholders

• Acts as key liaison with tenants, addressing concerns and ensuring good relationships.
• Ensures adherence to house rules and facilitates issue resolution.
• Supports move‑in/move‑out activities, coordinating documentation and approvals.
• Collects and analyzes tenant feedback for service improvement.
• Maintains communication between property management, tenants, and service providers.
• Leads community engagement or building events as needed

Helpdesk/CAFM (Computer-Aided Facility Management)

• Manages helpdesk operations including ticket logging, dispatch, tracking, and closure.
• Ensures accuracy of CAFM data including asset registers, maintenance schedules, and certifications.
• Generates operational reports, dashboards, and performance summaries.
• Coordinates with engineering and soft services teams on task status.
• Monitors SLA performance and escalates delays or risks.
• Supports documentation, evidence collection, and record-keeping.

Qualifications

• Bachelor’s degree in Business, Engineering, Facilities Management, Property Management or related field.

• 1–3 years’ experience in tenant relations, property/facilities management, or building operations.

• Working knowledge of SLA management and operational reporting.

• Strong communication, customer service, and stakeholder management skills.

• Organized, detail-oriented, and capable of managing multiple priorities in an operational environment.

• Experience coordinating with engineering, soft services, and external vendors.

• Proficient in MS Office and operational reporting tools.

• Proactive, trustworthy, and able to work independently with minimal supervision.

• Willing to be assigned in Cebu City, full on-site from Mondays to Fridays work schedule.

• About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

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