About this role
The Skirball Cultural Center—an institution guided by a spirit of welcome—seeks a cordial, reliable, and flexible collaborator with excellent communication skills for the Temporary On-Call position of Visitor
Experience
- Associate. This person serves on the Visitor Experience team and reports to the Visitor
Experience
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Manager. After an initial training period, this position will be called in to work on an as-needed basis during normal operating hours of Tuesday-Friday, 10:30 am-5:00 pm and Saturday–Sunday, 8:30 am–5:00 pm, with potential for additional hours and some schedule shifts to accommodate evening programming. This is a temporary, on-call position. After a two-day, paid training period, this position can anticipate working approximately 8-24 hours per month.
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Starting Pay: $19/hour
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Fixed-Term: Ends on December 31, 2026, with potential for extension.
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Responsibilities:
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Greet, welcome, and engage with visitors in a warm, professional, and outgoing manner that sets them up for a positive Skirball experience.
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Proactively seek information about Skirball operations and maintain up-to-date knowledge about policies, programs, exhibitions, and offerings to share with visitors and colleagues.
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Perform box office sales and generate will-call lists using the organization’s ticketing system.
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Efficiently organize and handle visitor transactions with attention to detail while providing courteous customer service with discretion and security
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Receive, track, and account for daily cash and credit receipts ensuring accuracy and completeness.
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Work closely with Security, Porters, and Volunteers at the membership desk to help the lobby run smoothly and ensure a positive visitor experience.
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Share visitor experiences and weekend activity reports with manager and other senior staff as requested.
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Appropriately respond to visitor feedback and resolve issues with direction and/or support from management.
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Qualifications:
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Excellent interpersonal, customer service, and verbal communication skills and a friendly, positive attitude.
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Active interest in interacting with people for the bulk of each day. Prior experience interacting with families desirable.
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Maintain a professional demeanor through respectful behavior with visitors
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Serve as a reliable and caring member of the Visitor
Experience
- Team.
- Prior sales/box office experience desirable.
- Excellent attention to detail, effectiveness as a team player, and ability to solve problems nimbly in a changing environment.
- Ability to convey the Skirball’s mission and share information about its exhibitions, programs, and other offerings with visitors.
- Ability to interact with people of different generations and backgrounds in a respectful, kind, patient, and caring way.
- Basic math skills to account for receipts, prepare routine reports, and resolve errors.
- Basic computer skills and competent written communication skills.
- Fluency in (spoken) Spanish preferred.