Temporary Customer Service Representative - Royal Bank Plaza

Temporary Customer Service Representative - Royal Bank Plaza

Location: Lot 129 - 200 Bay Street (Royal Bank Plaza) Start Date: November 2, 2026 End date: November 6, 2026 Shift: Monday - Friday / 3:00pm - 11:00pm

Changes may be made to this schedule are subject to operational requirements.

Deadline: Wednesday, October 28th, 2026, at 5:00pm This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders

• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards

• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy

• Support customer retention by delivering consistent, high-quality service experiences

• Assist customers with account setup, maintenance, and web-based platform navigation

• Process customer transactions, including new account sign-ups, updates, and cancellations

• Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes

• Ensure all customer interactions and transactions are properly documented in CRM systems

• Provide branch, lot, and account maintenance support

• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism

• Complete after-call work and required documentation promptly

• Monitor and respond within established service level agreements (SLAs)

• Maintain data integrity through accurate data entry and system updates

• Communicate and enforce company policies, procedures, and parking regulations

• Stay current with changes to workflows, policies, and product offerings

• Utilize available resources such as internal knowledge bases, policies, and training materials

• Assist team members with troubleshooting and issue resolution

• Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads

• Support supply order preparation and submission for parking locations

• Maintain deliverable calendars to ensure deadlines are met across departments

• Skills, Knowledge and Expertise

• Strong communication skills (verbal and written) with excellent phone etiquette

• Demonstrated ability to manage multiple priorities in a structured, fast-paced environment

• High attention to detail with strong data entry accuracy

• Critical thinking and problem-solving skills with sound judgment

• Ability to handle customer concerns professionally and effectively resolve conflicts

• Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)

• Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS

• High School Diploma or GED equivalent

• Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred

• Must be at least 18 years of age

• Must successfully pass a background check, in accordance with company policy and applicable laws

• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

• PHYSICAL DEMANDS

• Ability to remain seated for extended periods while working at a computer workstation

• Frequent use of a computer, keyboard, and telephone for data entry and customer communication

• Ability to read, analyze, and interpret information on a computer screen

• Occasional lifting of office supplies or materials up to 10–15 pounds

• Frequent talking and listening to interact with customers via phone and virtual channels

• Ability to maintain focus and productivity in a fast-paced, high-volume work environment

• WORKING CONDITIONS

• Fast-paced, high-volume contact center environment

• Performance-driven with call monitoring and quality assurance standards

• OTHER DUTIES

• Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.
• UNION
• If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).