About this role
TEMPORARY CUSTOMER SERVICE EXPERT
November 9, 2026 – January 8, 2027
Love helping people? Thrive when things move fast? This could be for you.
We’re looking for energetic, outgoing Customer Service Experts to join our Customer Contact Center team for the busy holiday season.
If you genuinely enjoy connecting with people, have a natural sense of empathy, stay positive when things get busy, and are motivated by both delivering great customer experiences and achieving your goals, we’d love to meet you.
You’ll support SPERRY and G.H. BASS customers across North America, helping make every shopping experience easy, personal and memorable. Fluency in both French and English is required, as you’ll interact with customers across Canada and the United States.
The Details
Department: Customer Contact Center Location: 905 Hodge, Ville Saint-Laurent Work model: Hybrid, 1–2 days in office per week Contract: November 9, 2026 – January 8, 2027 Hours of operation: Monday–Sunday, 8:00 AM–6:00 PM EST Compensation: $19.00/hour + possibility of a weekly performance-based bonus
The ALDO Group will provide the equipment you need, including a laptop, monitor, keyboard, mouse, and headset.
For remote work, you’ll need a dedicated, distraction-free workspace and a stable high-speed internet connection.
What You’ll Be Doing
You’ll be there for our customers throughout their shopping journey, from helping them find answers to making things right when something doesn’t go as planned.
You will:
Connect with SPERRY and G.H. BASS customers through phone, chat and email
Create genuine, personalized connections and memorable customer experiences
Help customers with purchases and resolve post-purchase questions from start to finish
Take ownership of customer situations and aim for First Contact Resolution
Document customer interactions accurately in our Customer Relationship Management platform
Stay up to date on products, processes and procedures
Work toward individual and team performance goals
Represent the ALDO Group values of Love, Respect and Integrity
You Might Be Our Perfect Match If you
Genuinely enjoy talking to people and making their experience better
Stay positive and solutions-focused when things get busy
Are comfortable multitasking and learning different systems and tools
Take ownership, think on your feet and aren't afraid to find solutions
Are organized, adaptable and comfortable working both independently and as part of a team
Bring curiosity, positive energy and an interest in retail and customer experience
Enjoy working toward goals and celebrating wins, both your own and your team's
What You’ll Need
Strong communication skills in French and English, as you’ll support customers across North America, including a high volume of customers in the United States
1–3 years of experience in retail, customer service or another customer-facing role
College degree
Strong computer skills and the ability to quickly learn new technology
Knowledge of Microsoft 365 or Google Workspace is an asset
Flexibility, autonomy and a strong work ethic
Your First Week: Let’s Get You Ready!
Training takes place Monday, November 9 through Friday, November 13, 2026, from 8:00 AM to 6:00 PM EST.
Full attendance during training is required. No exceptions.
Monday & Tuesday: In person at our Ville Saint-Laurent Head Office
Wednesday–Friday: Remote via Microsoft Teams
Knowledge quizzes and a final assessment must be successfully completed with a minimum score of 85%
Additional review of training materials outside scheduled training hours may be required
Choose Your Schedule
Scheduled shifts will fall between 8:00 AM and 6:00 PM EST.
You’ll select one of the following schedules averaging 30–37.5 hours per week:
Option 1
Working days: Saturday, Sunday, Monday, Tuesday & Wednesday Days off: Thursday & Friday
Option 2
Working days: Sunday, Monday, Tuesday, Thursday & Friday Days off: Wednesday & Saturday
Option 3
Working days: Friday, Saturday, Sunday, Monday & Tuesday Days off: Wednesday & Thursday
Option 4
Working days: Monday, Tuesday, Wednesday, Thursday & Friday Days off: Saturday & Sunday
Your First Week: Let’s Get You Ready!
Training takes place Monday, November 9 through Friday, November 13, 2026, from 8:00 AM to 6:00 PM EST.
Full attendance during training is required. No exceptions.
Monday & Tuesday: In person at our Ville Saint-Laurent Head Office
Wednesday–Friday: Remote via Microsoft Teams
Knowledge quizzes and a final assessment must be successfully completed with a minimum score of 85%
Additional review of training materials outside scheduled training hours may be required
Ready to Jump In?
If you’re friendly, empathetic, and motivated, enjoy a challenge and like turning customer interactions into great experiences, we’d love to hear from you.
Bring your personality, your customer-service mindset and your positive energy to our team this holiday season
Building a culture of belonging
We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.