Temporary Consumer Lending Loan Coordinator

Redwood Credit Union is looking for a Temporary Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.

Key Responsibilities

Member Service:

• o Provide exceptional service to all Members, officials, internal team members, and service providers.

• o Provide general assistance and departmental support in completing tasks or projects.

• o Provide phone coverage for the department at all times.

• o Communicate with Members regarding their loan status and request documentation needed to close the loan.

• o Compose and type letters, memos, and reports for staff and Members.

• o Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.

• o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.

Lending Support:

• o Assist Direct lending with loan queues and funding when needed.

• o Assist Indirect lending with loan packages and funding when needed.

• o Manage the loan completion process with Member from approval to funding.

• o Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.

• o Follow up with Members, dealers, or vendors for any documentation needed for funding.

• o Assist funders to ensure loan files are complete prior to internal and/or external audit requests.

• o Ensure confidentiality and safeguard sensitive Member financial information.

• o Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.

• o Identify cross sell opportunities that will benefit Member.

• o Report daily any problems or concerns with specific loan files.

• o Propose new or improved processes that will improve current processing structure.

• o Review and complete daily lending reports.

ABOUT REDWOOD CREDIT UNION (RCU):

• At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

• As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

• About Redwood Credit Union

• 21st largest credit union in the U.S. and the largest financial institution based in the North Bay

• Recognized by Newsweek as one of "America's Best Credit Unions 2026"

• Awarded a 5-Star Bauer Rating

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"

• Top Corporate Philanthropists (#24) - San Francisco Business Times

• Voted Best Places to Work in the North Bay 21 years in a row

• World-class Employee Engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Thorough knowledge in the use of Internet-based loan origination software.

• Knowledge of lending principles, practices, rules, regulations, and sales.

• Knowledge of compliance requirements.

• Ability to communicate effectively both verbally and in writing.

• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.

• Ability to act independently and confidentially, using discretion and tact.

• Ability to analyze situations and recommend workable solutions.

• Ability to coordinate a variety of activities simultaneously and prioritize work.

• Ability and desire to work in and contribute to a team environment.

• Ability to work a rotating schedule which will include working some Saturdays (1 to 2 a month).

Licenses and Certifications

• Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.

The ideal candidate has a combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.

Compensation: Base starting range: $23.00 to $29.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Physical Requirements:

• Ability to talk on the phone.

• Ability to stand, bend, stoop, sit, walk, twist, and turn.

• Ability to lift up to 20 pounds.

• Ability to use a computer keyboard and calculator.

• Work environment is indoors; majority of the time is spent sitting at a desk.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

We are an Equal Opportunity Employer