Temporary Collections Analyst

Temporary Collections Analyst

Help protect cashflow and support the financial health of a growing business in this six-month opportunity. As a Temporary Collections Analyst, you’ll take ownership of a portfolio of customer accounts, work across internal teams and help ensure payments are collected accurately and on time.

Overview

We’re looking for a proactive, detail-focused professional to join a Collections team in Swindon. You’ll manage day-to-day collection activity, resolve customer queries and disputes, and support strong financial performance through accurate account analysis and effective communication.

• Contract: 6 months

• Start date: ASAP

• Hours: 37.5 hours per week

• Location: Swindon

• Working pattern: On-site; potential work-from-home flexibility may be available but is not guaranteed

Key Responsibilities

• Manage a dedicated portfolio of customer accounts.

• Lead collection activity to secure timely payments in line with agreed terms.

• Investigate, resolve and follow up on customer disputes.

• Analyse and reconcile customer accounts.

• Build effective relationships with internal stakeholders to accelerate query resolution.

• Participate in calls with internal teams to identify issues and agree solutions.

• Upload web billing invoices to customer portals promptly.

• Support ad hoc projects assigned by the Manager.

• Maintain high standards of quality, professionalism and ethical conduct.

• Complete other reasonable duties aligned with your experience and competencies.

Must-Have

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office, including Word, Excel, Outlook and Teams.

• The ability to handle challenging conversations with tact and diplomacy.

• Strong organisational and analytical capabilities.

• The ability to multitask and meet deadlines in a fast-paced environment.

Nice-to-Have

• Accounts Receivable experience.

• A background in B2B collections.

If you’re organised, analytical and ready to make a practical impact in a busy finance team, we’d welcome your application.