Temp-to-Hire Production Designer

NorthStar Care is a next-generation, virtual treatment program for Alcohol Use Disorder (AUD) and Substance Use Disorder (SUD), grounded in science, technology, and deep compassion. Our program combines genetically-informed medical care, nutrient restoration, virtual reality–based peer support, and long-term wraparound treatment. We meet patients where they are - with evidence-based tools, stigma-free language, and a care model designed to restore health, dignity, and hope.

We are a multidisciplinary team of physicians, peer guides, therapists, data scientists, designers, engineers, and professionals - all working toward one mission: to revolutionize addiction care and make recovery accessible, humane, and effective.

Role Overview

NorthStar is seeking a Production Designer to join our creative team on a temp-to-hire basis. This person will turn concepts into polished, on-brand assets quickly and accurately across clinical, marketing, and digital channels, and will play a leading role in how our team uses AI tools like Claude and ChatGPT in everyday creative production.

This role blends hands-on production design with advanced, practical AI fluency. You will not only use AI to work faster. You will help build the prompts, workflows, and standards that make AI reliable, on-brand, and compliant across our team.

This is an ideal role for a designer who is:

• Passionate about mission-driven work
• A daily, hands-on user of both Claude and ChatGPT who understands what each one does best
• Fast, precise, and organized in a high-volume production environment
• Excited to experiment with new tools and share what they learn
• Comfortable working in a highly collaborative, compassionate environment

Key Responsibilities

• Production Design

• Produce high-quality, on-brand assets for social media, email, paid campaigns, web, presentations, print, and employer/payer-facing materials.

• Resize, adapt, and version creative across platforms, formats, and audiences quickly and accurately.

• Prepare final, production-ready files for print vendors, web, and digital partners.

• Maintain organized asset libraries, templates, file naming, and version control.

• Uphold NorthStar's brand pillars of compassion, clarity, and scientific integrity in every deliverable.

• AI-Powered Creative Workflows

• Use Claude and ChatGPT daily to speed up production, including drafting copy variations, building creative briefs, exploring layout and concept options, checking work against brand standards, and solving technical problems.

• Write, test, and refine prompts that produce consistent, high-quality, on-brand results, using techniques such as clear context, audience framing, examples, constraints, and structured outputs.

• Know when to use Claude, when to use ChatGPT, and when a task needs a human, and help the team make those choices.

• Build and maintain reusable AI resources, such as Claude Projects and Skills, custom GPTs, prompt libraries, and templates.

• Use AI image and design tools (such as Adobe Firefly and ChatGPT image generation) responsibly, with human review of every output before it is used.

• Use AI to support code-based design work, such as HTML/CSS snippets, interactive prototypes, and WordPress layout fixes.

• Document workflows and share best practices so the whole team gets better at using AI.

• Stay current on new AI features, models, and tools, and recommend the ones worth adopting.

• Responsible & Compliant AI Use

• Follow NorthStar's AI and privacy policies in every project, including never entering patient information or other protected health information into AI tools.

• Review all AI-assisted work for accuracy, brand fit, stigma-free language, and accessibility before it moves forward.

• Route clinical or medical content through clinical leadership review, and flag any claim or statistic that needs a source.

• Respect copyright and licensing rules for AI-generated and stock assets.

• Clinical & Patient

Education

• Materials

• Lay out clear, stigma-free, patient-centered materials such as patient guides, medication-education handouts, and educational resources.

• Turn complex scientific and medical information into accessible, easy-to-understand graphics, working from content approved by clinical leadership.

• Design for diverse patient populations, with attention to accessibility, readability, and trauma-informed communication.

• Digital, Web & Multimedia

• Support page layouts and content updates on our WordPress website.

• Edit short-form videos and create simple motion graphics for marketing, patient education, and internal communications.

• Follow best practices for accessibility, performance, and responsive design.

• Cross-Functional Collaboration

You will collaborate closely with:

• Brand & Engagement leadership and our Senior Designer

• Clinical leadership (e.g., physicians, scientists, educators)

• Marketing and Growth

• General Leadership & Communications

• This role is central to how we bring our work to life: quickly, consistently, and with care.

• Requirements

• Expert proficiency in the Adobe Creative Cloud suite:

• Illustrator

• InDesign

• Photoshop

• Premiere Pro

• HTML/CSS

• Wordpress

• Strong pluses:

• After Effects

• Java/JSON/PHP/Python/etc.

• Experience designing for clinical or scientific content, healthcare communications, or data visualization.

• Experience working within and evolving brand systems.

• Demonstrated skill in layout design, information hierarchy, and accessible visual communication.

• Proficiency in WordPress, including updating content and supporting layout or theme modifications.

• Functional understanding of HTML, CSS, and basic JavaScript (ability to troubleshoot layout issues, customize elements, or collaborate with developers).

• Ability to work autonomously while contributing to a highly collaborative, mission-driven team.

• A portfolio demonstrating strong design craft, cross-channel versatility, and thoughtful, human-centered work.

• Nice-to-Have (But Not Necessary) Experience

• Experience in behavioral health, medical design, public health, or patient education

• Experience with UX/UI tools (Figma, Adobe XD)

• Familiarity with accessibility standards (WCAG)

• Experience designing for vulnerable or stigma-impacted populations

• Motion graphics

• Data visualization for clinical outcomes or research

• Experience with VR environments or immersive media (not required)

• Who You Are

• Compassionate, thoughtful, and meticulous

• Able to translate complex ideas into humane, digestible visuals

• Comfortable working in a fast-paced, mission-driven environment

• Curious, open to feedback, continuously learning

• Passionate about improving the lives of individuals living with AUD/SUD

• Your work will help future and current patients feel safe, seen, and supported - and help clinicians communicate with clarity and care.

• Benefits

• Training & Development

• Work From Home