About this role

JOB PURPOSE

A teller acts as the frontline representative of the SACCO responsible for handling cash transactions,serving members efficiently, and ensuring compliance with SACCO policies and financial procedures. This role is key in maintaining customer satisfaction, accurate record-keeping, and safeguarding the SACCO’s funds while delivering excellent customer service

JOB DESCRIPTION

Receive and process deposits, withdrawals, and other repayments accurately according to laid-down procedures.
Ensure that all laid-down policies and procedures regarding cash handling, locking away and security of cash are adhered to.
Identify opportunities for migrating customers to more appropriate and cost-effective channels. i.e.Mobile/Internet/ATMS whichever is most suitable.
Responsible for the implementation and adoption within the Branch of all Compliance, Anti-Money
Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to
Enhanced Due Diligence for on-boarding and continued business.
Resolve customer complaint and where not in position direct them to the superior.
Seek possible solutions for customer concerns in line with the SACCO’s policy and advise.
Provide the customers with the highest quality required services and further take the opportunity tocross sell SACCO products.
Identify and report suspicious transactions to safeguard SACCO funds

PREFERRED QUALIFICATIONS

Bachelor’s degree in Cooperative/ finance/accounting, or any other related or Diploma in Management/Accounting/finance & Banking or a relevant field or
Professional certification as a Certified Credit Professional/Certified Public Accountant.
Minimum relevant experience of 3 years preferably in a reputable financial institution.
KCSE minimum qualifications: (C Plain) with C (plain) in English and Mathematics.

PERSON SPECIFICATIONS

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Teller