About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. What You'll Do
- Provide excellent in-person client service and greet both new and existing clients to the Bank.
- Assist clients with account transactions and servicing needs, identifying and resolving issues as they arise.
- Listen to client financial needs through conversations and transition them to a banker for deeper financial wellness discussions. What We're Looking For
- Strong customer service mindset with the ability to identify and resolve client servicing issues.
- Excellent communication and problem-solving skills.
- Ability to listen to client needs and guide them toward appropriate banking solutions.
- Team-oriented and able to work in a branch environment.