About this role
Job title: Teller
About the Role As a Teller, you are a problem solver, trusted advisor, and partner to our KeyBank communities. You provide excellent in-person client service by welcoming both new and existing clients and assisting them with account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation.
What You'll Do
- Provide excellent in-person client service by welcoming customers to the bank and assisting with their account transactions and servicing needs.
- Identify and resolve client servicing issues.
- Listen to clients to uncover financial needs and transition them to a banker for deeper financial wellness conversations.
- Be a problem solver, trusted advisor, and partner to the community.
What We're Looking For
- A strong customer service mindset with excellent communication skills.
- Ability to listen to clients, identify financial needs, and provide appropriate solutions.
- Aptitude for coordinating with bankers to support financial wellness conversations.
- Professionalism, reliability, and team-oriented mindset in a community banking environment.