About this role
Job title: Teller
About the Role As a Teller at KeyBank, you are a problem solver, trusted advisor, and partner to our communities. You provide excellent in-person client service, welcome both new and existing clients to the Bank, and assist with account transactions and servicing needs. You listen for financial needs and connect clients with a banker for deeper financial wellness discussions.
What You'll Do
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
- Proactively work to identify and resolve client servicing issues, escalating as needed.
- Listen for clues for financial wellness opportunities during client conversations and transition clients to a banker to have a deeper financial wellness conversation.
What We're Looking For
- Strong client service orientation with the ability to build rapport with diverse clients and handle transactions accurately.
- Ability to perform teller transactions efficiently in a busy branch and maintain accuracy.
- Excellent communication and interpersonal skills, with a problem-solving mindset.
- Willingness to identify financial wellness opportunities and refer clients to a banker for next steps.